An Introduction to Knowledge Management for Law Firms

An Introduction to Knowledge Management for Law Firms

This program has been accredited by the Law Society for 1.0 Professionalism Hour

Large law firms have discovered that the principles of Knowledge Management (KM) can help with organization, “findability” and use of their precedents and other important documents. Join consultant Connie Crosby and Stephanie Barnes as they give an overview of what KM is, and how it can move your firm toward becoming a “learning organization.” Hear lesser known KM techniques and additional benefits, such as improving knowledge sharing to lessen the impact of associates leaving the firm and partners retiring, and “Lessons Learned” or improving learning from client work.

Connie Crosby is a law librarian who now works as a consultant specializing in Knowledge Management, Information Management and Social Media for the legal industry. Before starting Crosby Group Consulting in 2008, she was Library Manager for ten years in a prominent Toronto law firm. Known in the Canadian law firm KM and law library circles, Connie is a founding director and contributor for the cooperative law blog Slaw.ca and also writes her own blog http://conniecrosby.blogspot.com. Connie and Stephanie Barnes are launching Law Firm KM,  a new Knowledge Management assessment tool and coaching service for small firms.

Connie is also winner of the iSchool Institute Award for Outstandig Teaching 2010-2011 for her continuing education courses on social media at the University of Toronto’s Faculty of Information iSchool Institute. Connie has an MLS (Master of Library Science) and Information Management Certificate from the Faculty of Information, University of Toronto in addition to a BA and MA in English Literature.

Stephanie Barnes has over 20 years successful, progressive experience in Knowledge Management and Accounting in the High Technology, Health Care, and Public Accounting sectors, with abilities in Strategy Execution and Change Management, as well as Project Development, Implementation and Team Development. Stephanie has a BBA in Accounting, an MBA in Information Systems, is Masters Certified in ITIL (Information Technology Infrastructure Library) and has a Business Systems Analyst Certificate.

She is author of the Ark Group report published in May 2011,“Aligning People, Process and Technology in Knowledge Management” In January 2010 Missing Puzzle Piece Consulting became the Canadian Franchisee for Knoco Ltd (www.knoco.com). This expanded Missing Puzzle Piece’s consulting activities as well as provided the opportunity add Knowledge Management training to its repertoire.

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